Department of Management Information Services

John Cahill
Lead Systems Engineer

Greg Nicol
Systems Engineer

Martin Lubonski
Production Control Manager

Peter Smith
Network Technician

The Management Information Services Department consists of four positions and reports to the City Administrator. The positions are Lead Systems Engineer, Systems Engineer, Network Technician, and Production Control Manager.   

The Department of Management Information Services is responsible for the administration, operation, maintenance, user support and software development for the city's main platform, an IBM System i 520 located in City Hall networked to four remote locations throughout the city. We currently run New World Systems Public Administration software package which includes Financial Management, Human Resources, Payroll, Budgeting, Utility Billing, and Property Taxes. Several systems written in house also run on the System i 520. These applications include, Parking Tickets, Inrem, Clean-Up notices, Demolition Costs, Personnel Hours Tracking System for City of Niagara Falls Fire Department, etc. MIS responsibilities also include administration and maintenance of our Wide Area Network and the equipment associated with it, administration and maintenance of Wi-Fi service in selected downtown areas and the equipment associated with it, maintaining the City of Niagara Falls website, first tier helpdesk support and system maintenance for the City's telephone system, and the administration of our Lotus Notes collaborative email software. The department also supports approximately 200 PC users and 5 Servers. This support includes purchase and installation of hardware and software, configuration of PCs and servers, user support, backup, network issues and general trouble shooting.