Department of Management Information Services
Lead Systems Engineer
The Lead Systems Engineer reports to the City Administrator and is responsible for coordinating the Information Services Team projects as well as the planning and organization of Information Services. He supervises the MIS staff and assists in evaluating and scheduling project/work order requests. He is responsible for the administration, operation, maintenance, user support and software development for the city's main platform, an IBM Power 520 Express and the administration of the New World Systems Public Administration software package.
Production Control Manager
The Management Information Services Department consists of four positions and reports to the City Administrator. The positions are Lead Systems Engineer, Systems Engineer, Network Technician, and Production Control Manager.
The Department of Management Information Services is responsible for the administration, operation, maintenance, user support and software development for the city's main platform, an IBM Power 520 Express located in City Hall networked to five remote locations throughout the city. We currently run New World Systems Public Administration software package which includes Financial Management, Human Resources, Payroll, Budgeting, and Property Taxes. Several systems written in house also run on the IBM Power 520 Express. These applications include, Parking Tickets, In Rem, Clean-Up notices, Demolition Costs, Personnel Hours Tracking System for City of Niagara Falls Fire Department, etc. MIS responsibilities also include administration and maintenance of our Wide Area Network and the equipment associated with it, administration and maintenance of Wi-Fi service in selected downtown areas and the equipment associated with it, maintaining the City of Niagara Falls website, first tier helpdesk support and system maintenance for the City's telephone system, and the administration of our Lotus Notes collaborative email software. The department also supports approximately 200 PC users and 8 Servers. This support includes purchase and installation of hardware and software, configuration of PCs and servers, user support, backup, network issues and general trouble shooting.