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Human Resource Department -

Frequently Asked Questions


Where can I get an application and announcements?

Applications and announcements are available at Niagara Falls City Hall, 745 Main Street, Room 14. Office hours are 8:00 am to 4:00 pm Monday through Friday (excluding holidays).

Is there an exam fee?

Yes, the exam fee is based upon the salary of the position and is non-refundable. No cash is accepted. Fees must be paid by check or money order only.

Is there ever a waiver of the application fee?

Yes. Niagara Falls allows a waiver of the application fee for a person who meets one of the following criteria:

  • Unemployed and primarily responsible for the support of a household
  • Receiving Public Assistance

People who qualify for a waiver must complete a Fee Waiver Form (available in the office) and submit supporting documentation.

How do I apply for more than one exam?

You must complete a separate application for each exam for which you apply. Remember that every position will have different training and experience requirements so be sure to include specific information about your educational background, experience and relevant licenses to show that you meet the minimum qualifications state on the announcement.

What if I need alternate test date arrangements?

Candidates unable to attend due to a religious observance or military commitment shall be permitted to take the exam on another day. Alternate test dates may also be granted for certain other reasons as spelled out in our Alternate Test Date Policy. Multiple tests scheduled for the same date and other employment are NOT grounds for an alternate test date. Please contact this office at (716) 286-4432 for more information.

How do I prepare for the exam? Are study materials available?

The first way to prepare for the exam is to read the test announcement carefully. The “Scope” of the exam provides information regarding the content of the exam. In most cases, neither New York State nor Niagara Falls provides nor recommends any study materials. Some materials may be available through public libraries and private publishers. We cannot comment on the usefulness or quality of such materials. Some basic study guides are available for a few specific exams and can be accessed at www.cs.state.ny.us/testing/localtestguides.cfm.

When and where are the tests held?

Exams are held in various locations primarily in the City of Niagara Falls. Written exams are held on Saturdays and usually begin between 8:00 am & 9:00 am. The admission notice for the exam will be mailed to you approximately 10 to 7 days prior to the exam date. Call this office if you have not received your exam notice 3 days before the test.

What happens if there are severe weather conditions on the day of the exam?

In the event of extremely severe weather conditions verified by local authorities that may include the closing of specific roads and/or independent transportation services, an examination may need to be cancelled. If this should occur, the cancellation information would be broadcast on WJJL radio, 1440 on the AM dial.

When will I get my test results?

The amount of time between taking a test and getting the results varies, but in general results are sent by mail between 2-6 months after the written test is given. Administration of performance tests can add to the processing time. So if you don’t hear from us right away, sit tight. Every candidate always receives a written report of results.

Do I get extra points on an exam if I am a veteran?

Civil Service Law provides veterans who have served in time of war and meet certain other criteria may be eligible to have veterans’ credits added to their score. Veterans credits are only added to scores of passing candidates and may be used only once for appointment. Applications for veterans credits can be obtained in the Civil Service Office or downloaded on this website.

Can I review my test?

Some exam questions are open for review the Saturday after the test. You must request this review at the test site when you finish your exam. At the review, you will be able to see the questions and answers but not your test paper.

For some exams, you may be able to request a computational review after you receive your grade. During a computational review, you are able to review a copy of your answer paper and the answer key, but not the actual questions.

Can I see the eligible list?

You can see an eligible list at the office the civil service agency that announced the exam.

Who can be considered for appointment from a civil service eligible list?

Everyone ranked above or tied with the third candidate on the eligible list can be considered for appointment. In accordance with Niagara Falls practice, tied scores are ranked on the list by the date and time the application was filed.

Who do I notify if I move?

It is your responsibility to notify this office of any change in address. Change of address notification can be made in writing to the Niagara Falls Municipal Civil Service Commission. Please include name, previous address, new address and the title of exam(s) or by telephone at (716) 286-4430.


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